MYou can contact us via the form which can be found in the "Contact" tab, at the following telephone numbers:
PL: +48 428 813 348
ENG: +33 986 871 911
FR: +33 986 871 911
or via the email address: contact@micadoni.com
Yes, you can also place an order by phone. We are waiting for you at the following telephone numbers:
PL: +48 428 813 348
ENG: +33 986 871 911
FR: +33 986 871 911
We highly encourage you to unpack the product in the presence of the courier. Any deficiencies should be noted in the protocol.
The courier company is obliged to draw up a damage report, which is necessary to consider the transport complaint. If the courier refuses to prepare a report, please contact us immediately by phone: +48 428 813 348.
We highly encourage you to unpack the product in the presence of the courier. Any deficiencies should be noted in the protocol.
Any deficiencies in the delivery should be noted in the protocol. Lack of information will extend the complaint process or the complaint will not be accepted.
Please send us information by e-mail: contact@micadoni.com or via the contact form.
What will we need to make a complaint?
1. Order number (it will be available on the website in the "My account - orders" panel or in the e-mail confirming the order).
2. Your personal data: name and surname, telephone number and e-mail address as well as the address where the defective product is located.
3. A detailed description of the defect.
4. Photos or videos that accurately show the product's defect.
In matters related to transport, the following document should also be attached to the complaint:
5. Damage report completed in the presence of the carrier upon receipt of the goods
The lack of the above information may extend the complaint process or may result in the rejection of the complaint.
Handling of complaints and decision
We will handle the complaint within 14 calendar days, but we will do our to resolve each case as soon as possible. In this time, we will carefully review the case you have submitted and contact you to inform you of the decision and/or next steps. We may also ask you for additional information.
Unfortunately, if we do not get additional information required in order to process the case within 14 days, the request will be cancelled. In certain circumstances, we may also reject the complaint. In such case, the explanation of the reasons for such decisions will be provided. !!
Please note that if you object to our decision, the 14-day deadline does not apply - we will respond to your objection as soon as possible.
Resolution
Once you have received a positive decision regarding your complaint, we will make every effort to resolve it as soon as possible. If reasonably possible, we will first offer you a reduction in the price of the product, or repair or replacement. If this is impossible or excessively expensive, we may offer you cancellation of the purchase contract or replacement of the product.