Help
Our team is available for you from: Monday to Friday between 10am - 5pm
You can contact us via the form which can be found in the "Contact" tab, at the following telephone number:
or via the email address: [email protected]
Micadoni has a showroom in Luxembourg. For more details, please visit our showroom page.
To place an order, all you need to do is select the product you are interested in, its parameters and click "Add to cart". Then click on the basket icon in the upper right corner of the screen and complete the order.
After placing an order on our website, you will receive an email confirming the order. We will confirm your payment and inform you about the start of the production process.
The delivery time will be specific according to your order.
You can check the status of your order in your customer account. You will also receive e-mails with updates regarding your order to the e-mail address provided when placing the order.
Please contact us at [email protected]
Please cancel your order and create a new one according to the changes you want to make.
We will inform you about all current promotions via the newsletter. You can also find information about promotions on the home page.
Please take a look at our returns and cancellation page.
In your customer account, you can see the status of all your orders. Sometimes the order confirmation message may arrive minutes after placing the order, or it may fall into the spam.
Please be patient and check the Spam tab. If after 24 hours you have not received an order confirmation and your order is not visible on the customer's account - please contact our Customer Service Office.
If your discount code does not work, make sure that the code is still valid or whether it has been entered correctly. If everything is fine and the discount code still does not work, please contact our Customer Service Office.
No, the only possible form of payment is payment before the product is shipped. However, remember that if you are not satisfied with the product you receive, you have 14 days to return it.
- Please contact our Customer Service Office via the contact form, e-mail: [email protected], or call: +33 974 775 436. We will guide you on what to do in such a situation.
Yes, if you need to receive a VAT invoice, please complete the invoice details when placing the order.
Yes, we work only with proven payment operators and your transaction is 100% safe. Your connection is also protected, which is confirmed by the SSL certificate.
The personal data you provide is used only to process your order. We do not transfer your data, sell it or exchange it for marketing purposes with other entities. All employees of our store have been properly trained in the processing of personal data, in accordance with the applicable regulation on the protection of personal data (GDPR). Detailed information on this subject can be found in our privacy policy.
The price of delivery depends on the size of the ordered product and the delivery address. You will find the exact cost of delivery after adding the product to the basket and entering the delivery address.
If you receive a damaged package, please take a photo of it in the presence of the courier. Unpack the product and ask the courier to fill in a damage report or to note the damage. If you find that the product itself is also damaged, please contact our Customer Service Office immediately.
We highly recommend that you inspect the product for any deficiencies while the courier is still present. Any issues should be noted in the protocol.
Please get in touch with us as soon as possible through our email address [email protected] or by filling out the contact form on our website. To help us better understand the situation, kindly include any relevant details such as pictures, order number, pickup date, and any other information you deem important.
In the event of damage to your shipment, the courier company is required to prepare a damage report, which is crucial for processing a transport complaint. If the courier refuses to prepare a report, please contact us immediately by phone at .
To get in touch with us, please send an email to [email protected] or use the contact form.
Once we receive your message, we'll evaluate the damage and suggest a solution based on the severity of the damage. We strongly recommend that you unpack the product in front of the courier and note any defects in the protocol.
Contact us as soon as possible by e-mail: [email protected] or via the contact form. Pictures, order number, pickup date and any additional details you consider relevant will be helpful.
Any deficiencies in the delivery should be noted in the protocol. Lack of information will extend the complaint process or the complaint will not be accepted.
Please send us information by e-mail: [email protected] or via the contact form.
What will we need to make a complaint?
1. Order number (it will be available on the website in the "My account - orders" panel or in the e-mail confirming the order).
2. Your personal data: name and surname, telephone number and e-mail address as well as the address where the defective product is located.
3. A detailed description of the defect.
4. Photos or videos that accurately show the product's defect.
In matters related to transport, the following document should also be attached to the complaint:
5. Damage report completed in the presence of the carrier upon receipt of the goods
The lack of the above information may extend the complaint process or may result in the rejection of the complaint.
Handling of complaints and decision
We will handle the complaint within 14 calendar days, but we will do our to resolve each case as soon as possible. In this time, we will carefully review the case you have submitted and contact you to inform you of the decision and/or next steps. We may also ask you for additional information.
Unfortunately, if we do not get additional information required in order to process the case within 14 days, the request will be cancelled. In certain circumstances, we may also reject the complaint. In such case, the explanation of the reasons for such decisions will be provided. !!
Please note that if you object to our decision, the 14-day deadline does not apply - we will respond to your objection as soon as possible.
Resolution
Once you have received a positive decision regarding your complaint, we will make every effort to resolve it as soon as possible. If reasonably possible, we will first offer you a reduction in the price of the product, or repair or replacement. If this is impossible or excessively expensive, we may offer you cancellation of the purchase contract or replacement of the product.
To return the product, print and fill in the form. Send a scan or photo of it to the following address: [email protected]. Remember to fill in all the information - especially the order number. Our representative will contact you to arrange a convenient date for product pickup and to arrange the return of the funds paid.
In order to replace the purchased product, as soon as possible after placing the order, contact Customer Service via the contact form or via e-mail: [email protected]. Remember to provide your order number so that we can help you faster
Your return will be processed within 14 days.
The money will be refunded as soon as the product is collected from you in a manner consistent with your payment. From the amount paid, we will deduct the amount for transportation corresponding to the amount when you place the order.
You will receive an e-mail confirmation of your return.
By law, you can return a product within 14 days of receiving your order.
You can subscribe to the newsletter via the registration form on the website or during registration.
By subscribing to the newsletter you will receive a discount code for your first order for all our products. Additionally, thanks to the subscription, you will be the first to find out about new promotional campaigns and presales, as well as seasonal sales. You will also find news about top trends and guides that will help you plan your interior design on your own. You can also unsubscribe at any time.
You can unsubscribe from the newsletter by selecting "Unsubscribe" in the footer of the newsletter. You can also do this through your customer account in the "Settings" tab.
It may take several minutes for the message with the welcome rebate code to be delivered. The message may also end up in the Spam folder in your mailbox. Wait for a while and make sure that it is not in the Spam tab. If after 24 hours you have not received the message with the welcome rebate code, please contact our customer service via the contact form or via e-mail: [email protected].
You can create an account on micadoni.com by clicking on the registration button at the top of the page. You can also create an account from the basket level when finalizing the order.
Try to reset your password - we will send an e-mail to your e-mail address with the password change. If the new password still does not work, please contact us by phone: +33 974 775 436 or by e-mail: [email protected].
Please contact our Customer Service Office via the contact form or via e-mail.
You can change the password in the My Data tab in the My Account section.
The e-mail address can be changed in the My Data tab in the My Account section.
To set up an account, the first and last name, e-mail address and password for the account are required. We will also need your address to place an order.
Of course, we also send fabric samples. To receive samples, please contact us via the contact form, via e-mail: [email protected] or call us. We will need the following information: the color you are interested in, the material and your delivery details.
Our packages are delivered from Monday to Friday, but upon your request, we will try to arrange a Saturday delivery.